4) Installation problems - known issues
'LICENSE KEY INVALID' PROBLEM
Licence key problem "PageR
Licence Key is invalid"
( ON 64 BIT MACHINES - HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/PAGER/GLOBALS
)Change VerMajor = 5
Change VerMinor = 2
VerRevision to 3
Delete GlobalPassword and SerialNumber
Now run pager_install.exe again.
If PageR comes up
in demo mode, let it run once then shut it down and request a new license key.
X 64 BIT PROBLEM
For x64 systems only - navigate to PageR install directory and open
Properties of PageR.exe.
Select compatibility tab & set PageR.exe to run as an administrator for all users. Click
OK until all the way out.
TOO MANY ALERTS
Go to OPTIONS/ALARM
OBJECTS and open an Alarm Object and see if REPEAT ESCALATION SCHEDULE is checked. This can cause too many alerts now as we
re-interpreted how this works in 5.2.5 for certain Monitored Object types.
5) Setting up SMS TEXT alerts in PageR Enterprise
SMS TEXT is controlled
by a dialup script (*.msg). The script used depends on which service provider you are using, eg VERIZON. Its all set up in
OPTIONS/CONTACTS/ADD CONTACT. Hit F1 to see online help at that point.
If you BROWSE in samples
you should see dedicated scripts for various services. If you don't see what you want there you can choose the generic
script TAP.msg and then select a phone number from PAGING SERVICE PHONE NUMBER (the dedicated scripts have the right phone
From CONTACT Online Help
To text the Contact with SMS alphanumeric paging, enter/select the appropriate
paging script file (.MSG) name from
\SAMPLES. The correct phone number is
embedded in these scripts.
This is the PAGER ID or CELL PHONE NUMBER. It is substituted for the [PAGERID] substitution parameter in the paging script.
Paging Service Phone Number
This is the phone number of the PAGING SERVICE to use for alphanumeric paging. It
is substituted for the [PHONE] substitution parameter in the paging script. You may type a number in the box or select a number
from the drop down list of common paging services (SEE BELOW). For example, if the device you are texting uses VERIZON network
then use the VERIZON script.
US Paging Service Phone Numbers available in PageR
USA AIRTOUCH,1-800-5594898,1200 EVEN 7 1
AMERITECH USA,1-800-7343503,9600 EVEN 7 1
NONE 8 1
FIRSTPAGE_NJ USA,1-800-9267272,9600 EVEN 7 1
GTE USA,1-866-823-0501,1200,EVEN 7 1
EVEN 7 1
MCI USA,1-970-221-2825,2400 EVEN 7 1
METRO USA,1-800-6225742,2400 EVEN 7 1
EVEN 7 1
METROMEDIA USA,1-800-655-6555,9600 EVEN 7 1
MOBILECOMM USA,1-800-844-8089,1200 EVEN 7 1
EVEN 7 1
PACTEL USA,1-800-5647079,9600 EVEN 7 1
PAGENET USA,1-800-720-8398,1200 EVEN 7 1
EVEN 7 1
PAGEMART USA,1-800-864-9499,2400 EVEN 7 1
SKYTEL USA,1-800-759-6366,2400 EVEN 7 1
EVEN 7 1
USA MOBILE USA,1-800-666-6315,9600 EVEN 7 1
VOICESTREAM USA,1-800-937-8941,2400 NONE 8 1
USA,1-801-483-1081,9600 EVEN 7 1
VERIZON CELL,1-866-823-0501,1200,EVEN 7 1
1) the above are MODEM numbers which use TAP protocol.
If you dial
it with a normal phone youshould hear the characteristic whistle of
the modem. If theline is dead
the service has probably been discontinued.
2) the recommended baud rates will probably all work
3) many of the service numbers will work with other providers
devices so if your
phone is not listed its worth trying any of
the other service providers above.
The following list of TAP modem numbers is more comprehensive, but we cannot guarantee that service providers are still operating them.
To test a new service, go to OPTIONS/PAGING TAB
Select a service in PageR Service #
Enter the cell phone or pager device number in Pager/Phone ID
Click PAGING TAB again.
Click PAGING DEVICE TEST
Testing your modem and phone line
Use HyperTerminal to dial out
to the remote TAP number.
When you hit return the remote end should reply ID=